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Session Title: How to deal with VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) via change management frameworks
Speaker: Tolgay Kizilelma, Chief Information Security Officer / Adjunct Associate Professor, University of California Merced / Saint Mary's College of California

Session description: There is so much happening all around us. The volatile, uncertain complex and ambiguous nature of the business landscape we face is overwhelming. Our job roles and responsibilities as well as personal and family commitments make it even more challenging. Addressing stakeholder needs with proper services and digital products, creating value for the whole organization is not an easy job. In addition to maintaining the daily routine and running the operations, as leaders, we are also expected to grow and transform the business too. So what do we do and how do we address these ongoing challenges:


  • Always be people-centric  

  • Follow a SACI approach where possible 

  • Focus on enterprise strategic goals. Understand them well and align all your efforts accordingly. 

  • VUCA brings opportunities as well be ready  

  • Be realistic, there is only so much one can do. You (should) come first. Be healthy, don’t stress

Bio:  Tolgay is a business-driven IT leader and trusted partner with close to 30 years of experience covering the whole business IT spectrum within the Education, Healthcare, Research, Financial, Public, Technology industries. He is currently leading cybersecurity efforts as the Chief Information Security Officer at UC Merced. He is an advocate of lifelong learning and teaches graduate business analytics courses at Saint Mary's College of California. He is an accredited ISACA CGEIT and CRISC trainer and serves as the Academic Relations Director for ISACA Sacramento Chapter. His current research interests are cybersecurity, privacy, digital transformation, business analytics, and educational IT programs. He has various industry certifications, a B.S. degree in computer engineering, an MBA, and PhD focusing on information security, quality, and patient safety.  

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